Support
Help & Troubleshooting.
Common questions, fixes, and answers. If you can't find what you need here, email us at hello@theagenticwho.ai.
Connection Issues
My helpers aren't showing up in Claude
- 1Make sure you've added the connector in Claude Desktop. Go to Settings → Connectors (or Integrations) and check The Agentic Who is listed and shows as connected.
- 2If the connector shows as disconnected, click it and re-authorise with your Agentic Who account.
- 3Check you're using Claude Desktop, not the mobile app. MCP helpers aren't supported on mobile yet.
- 4Verify your subscription is active in your Agentic Who dashboard.
- 5Try starting a new conversation. Some connection issues are per-conversation.
Claude says "MCP server disconnected" or shows a red indicator
- 1This usually means the connection to our server dropped. Click the connector and re-authorise.
- 2Check your internet connection. Helpers need an active connection to communicate.
- 3Fully quit Claude Desktop and reopen it. On Mac: Claude → Quit Claude. On Windows: right-click system tray → Quit.
- 4If the issue persists, remove the connector and re-add it: Settings → Connectors → Remove → Add again with the URL https://api.agentic-who.ai/v1/t/agentic-who
- 5If none of this works, email us at hello@theagenticwho.ai with a screenshot of the error.
Helpers were working yesterday but stopped today
- 1Check if Claude Desktop updated overnight. Updates sometimes reset MCP connections. Restart Claude Desktop.
- 2Verify your subscription is still active at theagenticwho.com/dashboard.
- 3Check your internet connection.
- 4Try opening a new conversation in Claude. Some connection issues are per-conversation.
Using Your Helpers
My helper gave me a bad or irrelevant answer
- 1Tell it what was wrong. "That's too formal" or "The numbers don't look right." Helpers learn from feedback within the conversation.
- 2Give more context about what you need. The more specific you are, the better the output.
- 3Make sure you're asking the right helper. Don't ask the HR Manager about SEO. Use the SEO Specialist.
- 4If you haven't introduced your business yet, do that first. Helpers perform much better with context about your business, customers, and tone.
My helper forgot something I told it earlier
- 1Context is remembered within a conversation but may reset between sessions.
- 2For important details you want remembered permanently, use the "remember" command: "Remember that our office address is 123 Main St."
- 3Start each new conversation by referencing your key context, or ask the helper "What do you remember about my business?"
How do I know which helper to use for what?
- 1Each pack has 4 specialists. Check the Meet The Helpers page for a full breakdown of what each one does.
- 2If you're not sure, just describe what you need. Claude will route it to the right helper automatically.
- 3As a rule: content and marketing tasks → Marketing Pack. Money questions → Finance Pack. Processes and workflow → Operations Pack. How things look and feel → Brand Pack.
Can I use multiple helpers in one conversation?
- 1Yes, you can switch between helpers within the same conversation.
- 2This is great for complex projects. For example: ask the Copywriter to draft content, then ask the Brand Manager to review it for consistency.
- 3Helpers share the conversation context, so they can build on each other's work.
Account & Billing
How do I cancel or change my plan?
- 1Log in to your dashboard at theagenticwho.com/dashboard.
- 2Go to your subscription settings to add or remove packs.
- 3Changes take effect at the start of your next billing cycle.
- 4No cancellation fees. No contracts. No questions asked.
Can I switch from individual packs to the bundle?
- 1Yes. Remove your individual packs and add the Everything You Need Bundle ($349/mo for all 4 packs) from your dashboard.
- 2You'll save $247/mo compared to buying all four packs separately.
Can I share helpers with my team?
- 1Each account has its own helper connection. If multiple team members need access, each person needs their own account and subscription.
- 2Team plans with shared billing are coming soon. Email us at hello@theagenticwho.ai to be notified when they launch.
Do I need to pay for Claude separately?
- 1Yes, Claude is a separate product by Anthropic. You'll need a Claude account (free or paid) in addition to your Agentic Who subscription.
- 2We recommend the Claude Pro plan ($20/mo) for the best experience: more usage, better models, and priority access.
- 3The free Claude plan works but has usage limits that may restrict how much you can use your helpers each day.
Platform & Compatibility
Can I use helpers on my phone?
- 1Claude's mobile app doesn't support MCP connections yet, so your helpers won't be available on mobile.
- 2Use Claude Desktop (Mac or Windows) or claude.ai in a desktop browser for full helper access.
- 3Mobile MCP support is on Anthropic's roadmap. We'll update this when it's available.
Does this work on Windows?
- 1Yes, Claude Desktop is available for both Mac and Windows.
- 2The setup process is the same on both platforms.
- 3Download Claude Desktop from claude.ai/download and follow our Helper Setup Guide.
Which browser works best with claude.ai?
- 1Chrome and Edge work best. Safari and Firefox are supported but may have minor UI differences.
- 2For the best experience, we recommend Claude Desktop over the browser version.
Do my helpers have access to my files?
- 1Only if you explicitly share them. You can drag files into Claude conversations for your helpers to work with.
- 2Claude Desktop can also access local files if you grant permission. This is useful for working with spreadsheets, documents, and images on your computer.
- 3Your files are processed securely and aren't stored by us.
Still stuck?
We respond to every email within 24 hours. If your helpers aren't working, include a screenshot of your Claude Desktop settings and we'll sort it out.
Email Us